Återbetalningspolicy

Thank you for supporting our small business. If your purchase does not work out, contact us for help with a return or refund.

We have a 30-day return policy for unopened products, which means you have 30 days after receiving your item to request a return.

Only unopened products in their original packaging should be returned. Contact us before sending anything back.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@robinsandcoleman.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs. We do not charge a restocking fee.

You can always contact us for any return question at contact@robinsandcoleman.com.

Opened or engraved Crypto Seed Bank kits

If you have a poor engraving experience or are not satisfied with your Crypto Seed Bank, our money-back guarantee provides a 100% refund. Contact contact@robinsandcoleman.com with your order number or proof of purchase.

Do not send back cards you have started engraving. Keep them in your possession and contact us to arrange your refund without returning the engraved cards. If you have opened the kit but have not engraved it, contact us for help; only unopened products should be sent back.

Never send us your recovery words or photos showing them.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We do not offer exchanges.

For authorized returns of unopened products, we will notify you after receiving and inspecting the return. For refunds that do not require a return, including engraved Crypto Seed Bank cards, we will contact you directly about your request. Once your refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@robinsandcoleman.com.